It also syncs text conversations with Salesforce records for full history & visibility into customer relationships.
These are the top singles chatlines in the US based on the number of active callers on a Saturday night.Click to Call Livelinks is the largest chatline in North America.Established in 1998, the Livelinks’ phone dating service allows singles to connect with one another in order to make instant and real connections.Hey Wire connects your business with mobile customers who prefer texting and two-way, conversational messaging.Add conversational texting to your existing 1-800, e-commerce, office and shortcode numbers – the numbers your customers already know – and you will not only open a must-have communication channel but also achieve a competitive advantage.
With Hey Wire, you can equip all the customer-facing professionals in your business with secure, business-class text messaging.
Hey Wire’s SMS apps for Salesforce integrate directly with the #1 CRM platform and offer full multi-device support. Live Text Agent adds the new, conversational messaging channel to your contact center that becomes 20-30% of your inbound activity within weeks.
Also, Hey Wire is equipped to handle a wide array of international needs and support for numbers outside North America. The ability for customers to text message your business not only increases their satisfaction by allowing them to interact with you the way they want but also significantly reduces overall support costs through higher agent utilization and reduction in voice channel overhead.
It’s accessible directly within the Salesforce console, making the agent experience seamless and the customer experience the best it can be.
Business Messenger arms all of your sales & service employees – enabling them to message directly with customers – using their direct-dial, business phone numbers instead of their own mobile numbers.
This new communication channel opens up myriad ways for both inside and outside reps to maintain dialogues in real-time.