E-Ticket Passenger Itinerary/ Receipt: Please note that you are required to keep a printed copy of this "E-Ticket Itinerary" with you throughout the journey as it is required for entry into the airport, check-in, refunds or exchanges.
To enter the airport and for check-in, you must present this itinerary receipt along with Official Government issued photo identification such as passport or identity card.
This E-Ticket Itinerary will have to be presented along with valid photo Identification at the time of refund or exchanges.
By booking this ticket/fare, you agree and accept all terms and conditions, cancellation and ticket exchanges rules of this ticket/fare.
Please contact our Call Center or visit our Website for E-Ticket Refunds/ Exchanges/ Re-issues.
Notice: Carriage and other services provided by the carrier are subject to General Condition of carriage which are hereby incorporated by reference If the Passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal Convention 1999 may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage.
Please note that this ticket is further subject to all other terms and conditions of carriage as given below, which are deemed to be Incorporated herein: Refund processing fee for airport tax: There will be processing fee of RM10 per sector per pax charged.
The airport tax refund may only be made after the Date of Departure.
If you would like to request for a refund on airport taxes, please contact our Call Centre at 03-78415388 or present your request directly to any of our Airport Ticketing Offices or City Ticketing Offices in or near your vicinity.Please note that this process may take up to 90 working days from the day of refund submission and will be credited to the original mode of payment for the booking. However, guests will be charged a processing fee for the refund of airport tax.In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. Please note: Airport taxes and the processing fee for airport tax refunds differs depending on the airport you are departing from.Also, other services purchased together with flight would not be refunded To ensure a smooth refund process, please provide the following details: Schedule change: Malindo Air reserves the right to cancel or change the planned departure, schedule, route, aircraft or stopping places of any flight for which fares have been paid, at any time and from time to time, for any reason, without notice to any Passengers affected thereby and, in connection therewith, the Carrier shall not be liable to any Passenger in respect of such cancellation or change, whether or not resulting from an Event of Force Majeure; which includes but not limited to bad weather and Acts of God; provided that, the Carrier may and reserves the right, at its sole discretion, to provide any Passengers affected by such cancellation or change with: For Malaysia Domestic flights, check-in will commence 2 hours before departure and the check-in counters will close 45 minute before standard departure time for Business and Economy Class.For International Flights, check-in will commence 3 hours before departure and check-in counters will close 45 minutes before standard departure time for Business and Economy Class.ATR (PROPELLER) FLIGHT OPERATIONS (SUBANG AIRPORT): Certain formalities are required to be completed by the passengers at the airport before or after being accepted for the flight.